Working in the Manufacturing Industry in China
My last role in China found me in the manufacturing industry, specifically, the quality control (QC) industry. The QC industry is a unique subset of the manufacturing industry, and while it is fairly complex, a simple explanation should suffice. A QC company will usually be hired by a retailer to go and inspect a shipment for defects. The QC company will then send employees (inspection teams) to a factory to inspect a shipment. If a defect is found, the employee is supposed to report it so that the retailer can make a decision on whether to accept the shipment or not (rejecting a shipment causes the factory to incur financial penalties from the retailer).
In an ideal world, this happens without any complications - the QC industry’s main purpose is to inspect shipments of goods for defects and report any defects to the customer, providing a neutral and trusted third party opinion on the quality of the product. Unfortunately, we live in a not so ideal world - there are many opportunities for corruption along the way, which is why the QC industry came to be in the first place. Retailers learned that they could not trust a manufacturer or vendor to deliver a quality product all the time. The retailers needed a third party on-site that they could trust; retailers needed the quality control industry.
My duties were to add an additional level of scrutiny onto the industry; I investigated inspection teams. I followed a team to a factory and looked for signs of corruption by checking to see if the:
- necessary number of items were inspected
- shipment was at a certain completion level
- factory was trying to hide things from me
- team and the factory’s stories were the same or different (what was the sequence of events? did the two sides have the same sequence?)
- team tried to extort the factory
- factory tried to bribe the team
At the same time, I also learned all about the various methods and procedures required to inspect a variety of goods, ranging from hard goods to soft goods. A soft good is something like a towel, some linen, or some clothing, while a hard good is something like a desk, a chair, a light, a CD player, or a children’s toy.
But perhaps the most exciting part of this job was the travel; I was able to go to over 40 cities in China, including first, second and third tier cities as well as villages and towns. Some of the more memorable cities I ventured to are as follows (in no specific order):
- Shanghai
- Shenzhen
- Guangzhou
- Dongguan
- Hong Kong
- Langhi
- Hesan
- Xinde
- Nanling
- Zhuhai
- Zhangwen
- Zhuzhang
- Gaoming
- Zhongshan
- Foshan
- Nanhai
- Xinhei City
- Jiangmen
- Longshan
- San Xiang
- Shun de
- Dongfeng
- Chungshan